Privacy Policy
Last updated: 07/10/2025
At Neuro-Concept, we are committed to protecting your personal information. This privacy policy explains what information we collect, how we use it, and your rights, in accordance with applicable laws in Québec and Canada, including the Act Respecting the Protection of Personal Information in the Private Sector (Québec) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following personal information:
- Identification information (name, email address, phone number)
- Health-related information necessary for care (with your explicit consent)
- Technical information (IP address, cookies, browsing data)
- Credit card numbers, collected strictly in the context of our late cancellation policy and to secure payment processing.
This information is collected directly from you via our online forms, emails, phone calls, or in-person visits.
2. Purposes of Data Collection
We use your data for the following purposes:
- Managing appointments and medical files
- Communicating with you regarding our services and updates
- Processing payments and enforcing our late cancellation policy
- Improving our services and website functionality
- Complying with legal and regulatory obligations
3. Consent
By using our website or providing us with your information, you expressly consent to the collection, use, and processing of your data as described in this policy.
4. Data Sharing and Transfers
We may share your information with third-party service providers who assist us in operating our business (e.g., hosting services, payment processors, IT tools), under strict confidentiality obligations. Some of these service providers may be located outside Canada, which may involve cross-border data transfers.
We do not sell or rent your personal information to third parties.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined above or to meet legal requirements.
6. Your Rights
Under applicable law, you have the right to:
- Access your personal data
- Request correction or update
- Request deletion or object to certain processing
To exercise your rights, please contact us using the information provided below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
8. Cookies
Our website uses cookies to enhance your user experience. You may choose to disable cookies via your browser settings, although some features of the site may not function properly.
9. Contact Information
For any questions about this policy or to exercise your data protection rights, please contact us at:
Neuro-Concept
5965 rue de Verdun, H4H 1M5, Verdun, QC, Canada
Email: direction@neuro-concept.com
Phone: 514-765-3773
10. Changes to This Policy
This privacy policy may be updated periodically. The date of the latest update will be shown at the top of this page. We encourage you to review this policy regularly.